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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Higham Ferrers

Pharmacy Weight Loss Higham Ferrers
GPhC Registration Number: 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Higham Ferrers is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) operating in accordance with UK pharmacy law and the standards set by the General Pharmaceutical Council. We provide online consultations and prescription weight loss treatments to eligible patients in Higham Ferrers and surrounding areas.

2. Eligibility

To use our services, you must:

We reserve the right to refuse or cancel any order where we determine that treatment is not clinically appropriate or safe for the individual. Our prescribers make all clinical decisions at their sole professional discretion.

3. Prescriptions

All prescription-only medicines (POMs) dispensed through our pharmacy require a valid prescription issued by one of our registered prescribers following a clinical assessment. We do not dispense prescription medicines without an appropriate prescription.

By submitting a consultation, you confirm that all health information provided is accurate and complete. Providing false or misleading information may put your health at risk and may constitute a criminal offence. We may share relevant clinical information with your GP with your consent, or where required for your safety.

Prescriptions are issued at the clinical judgement of our prescribers and cannot be guaranteed simply because a consultation has been submitted.

4. Payment

Payment is required in full at the time of ordering. We accept major debit and credit cards. All transactions are processed securely. Prices are displayed in pounds sterling (GBP) and include VAT where applicable.

We reserve the right to amend pricing at any time. Any price changes will not affect orders already confirmed. You will not be charged for any prescription that is declined by our prescriber.

5. Delivery

Once your consultation has been reviewed and approved by our pharmacist, we aim to dispatch your order within 1 working day. Delivery timescales are subject to Royal Mail or courier service performance and may be affected by factors outside our control.

You are responsible for ensuring your delivery address is correct. We cannot accept liability for orders lost or delayed due to an incorrect address provided by you.

6. Cancellations and Refunds

You have the right to cancel your order within 14 days of purchase under the Consumer Contracts Regulations 2013, provided the medicine has not been dispensed. Once a prescription has been dispensed and dispatched, we are unable to accept returns or issue refunds, as medicines cannot be resold once they leave our pharmacy. This is for safety reasons and in compliance with UK pharmacy regulations.

If your prescription is declined by our prescriber, you will receive a full refund of any consultation or prescription fee paid. To request a cancellation, contact us promptly at the details provided on our website.

7. Medical Disclaimer

The information provided on our website and during consultations is for informational purposes only and does not constitute a substitute for professional medical advice, diagnosis, or treatment. You should always consult your GP or another qualified healthcare professional about any medical condition or concern.

Weight loss treatments carry potential risks and side effects. You will be made aware of these during your consultation. It is your responsibility to read all product information provided and to report any adverse effects promptly.

8. Privacy and Data

We process your personal and health data in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy available on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us through the details provided on our website. We are committed to resolving any concerns promptly and professionally.