Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Higham Ferrers
GPhC Registration No: 9012511
Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Higham Ferrers collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Higham Ferrers is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) providing weight management services to patients in Higham Ferrers and the surrounding UK. As a data controller, we are responsible for how your personal data is collected and processed.

Data We Collect

When you use our services, we may collect the following categories of personal data:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and postal address
• Health data: Medical history, current medications, weight, BMI, and other clinical information necessary to provide safe pharmacy services
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected via cookies
• Order data: Details of treatments requested and dispensed

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

How We Use Your Data

We use your personal data to:

• Assess your suitability for weight loss treatments through a pharmacist-led consultation
• Dispense and arrange delivery of approved medications (typically within 1 working day of pharmacist approval)
• Maintain accurate patient records as required by pharmacy regulation
• Communicate with you regarding your order, treatment, or any clinical concerns
• Comply with legal and regulatory obligations under GPhC standards
• Improve our website and services using anonymised analytics data

Our lawful bases for processing include the performance of a contract, legal obligation, and for health data, the provision of healthcare or treatment.

Cookies

Our website uses cookies to enhance your experience and help us understand how visitors use the site. Cookies may include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Used to collect anonymised data on site usage to help us improve our services
• Preference cookies: Used to remember your settings and choices

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell your personal data to any third party. We may share your data only in the following limited circumstances:

• Dispensing and fulfilment: Secure data sharing with our dispensing pharmacy team and delivery partners to process and dispatch your order
• Payment processors: Securely handling payment transactions on our behalf
• Clinical safety: In cases where your GP or another healthcare professional needs to be informed for your safety or continuity of care
• Legal compliance: Where required by law, regulatory authority, or a court order

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidelines, or longer if required by law. After this period, your data is securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain a high standard of security.

Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data. You have the right to access the information we hold about you, request corrections to inaccurate data, and in certain circumstances request deletion of your data. You may also object to or request restriction of certain types of processing. If you wish to exercise any of these rights, please contact us using the details below and we will respond promptly. Please note that some rights may be limited where we have a legal obligation to retain your data.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please contact us:

Pharmacy Weight Loss Higham Ferrers
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.